The view off the back of the Giants’ stadium is pretty nice. at AT&T Park – View on Path.
at Sea Lions @ Pier 39 – View on Path.
California knows what’s good. at Cowgirl Creamery’s Artisan Cheese Shop – View on Path.
at High Noon Saloon – View on Path.
We were having trouble with our Internet service. My girlfriend called to get them to fix it, and they said we needed to buy a new modem to get it to work again. Oh, they offered to prorate it over a couple of years, so the monthly cost was small, but the fact remains: our service worked, then abruptly it didn’t and they said we had to pay extra to get it working again. She asked if there were any way around it; they said no.
I called them today, checked again, and the customer service rep said the same thing to me. I thanked her and said I wanted to cancel my account.
She transferred me to another agent. He asked why I wanted to cancel my service, and then he offered to give me the modem for free.
So, what’s going on here? I think their system is built such that they charge more than they need to and charge extra fees, and then agents have the authority to comp you things in order to keep your business.
That’s terrible. This is a system designed to reward people for being jerks. All you have to do is complain or threaten to quit, and they’ll charge you less. Worse, it’s training people to be aggressive and threatening to customer service once they learn that some companies reward such behavior.
I don’t want to have to threaten to quit in order to get good service, so I followed through cancelling my account.
at Broom Street Theater – View on Path.
Sheldon & Herbie – View on Path.
Laura’s Hole cover band. at The Frequency – View on Path.
at Bradbury’s Coffee – View on Path.
Safety Last at Broom Street Theater – View on Path.